Drivers & Owners
Using Rider Ratings to Improve Taxi Service
How taxi associations can use rider ratings and feedback fairly to recognise good drivers, fix recurring problems and improve service quality across routes.
· 4 min read
Namela blog
Guides for taxi associations
Practical guides for South African taxi associations, owners, drivers and marshals: cashless fares, GPS tracking, rank queues, payslips, records and POPIA.
Operations
POPIA Basics for Taxi Associations and Operators
What South Africa's POPIA means for taxi associations that handle driver, owner and rider data, GPS location data and payment records, in plain language.
· 4 min read
Choosing Software
Choosing Taxi Association Software: A Checklist
A buyer's checklist for taxi associations comparing software: apps, payments, payouts, tracking, rank tools, payslips, audit trails, reporting and support.
· 4 min read
Operations
What Taxi Marshals Need From Digital Tools
Taxi marshals keep ranks moving. What digital tools must do to really help them: live queues, vehicle visibility, quick check-ins and simple, fast screens.
· 4 min read
Drivers & Owners
Rolling Out a Digital System to Drivers and Owners
A practical change-management guide for taxi associations introducing apps and digital systems: winning driver and owner buy-in, training, pilots and support.
· 4 min read
Operations
Taxi Association Record-Keeping: A Checklist
A practical record-keeping checklist for taxi associations: people, vehicles, routes, money and audit trails, and how to keep records safe and accurate.
· 4 min read
Operations
Fair Rank Queues With a Digital Waiting List
How a digital waiting list and NFC check-in can make taxi rank queues fairer and more transparent, reduce disputes and help marshals load vehicles in order.
· 4 min read
Drivers & Owners
Why Taxi Owners Should Automate Driver Payslips
Handwritten pay records cause disputes. Learn why taxi owners and associations are automating driver payslips from real trip and payment data, and how to start.
· 4 min read
Operations
How GPS Tracking Helps Taxi Associations
What GPS tracking does for taxi associations, owners, marshals and riders: safety, rank planning, fewer disputes and better service, plus privacy tips.
· 4 min read
Payments
Going Cashless: A Guide for Taxi Associations
How taxi associations can move from cash fares to wallets, tap-to-pay and scan-to-pay: benefits, common concerns, and a step-by-step plan for a smooth switch.
· 4 min read